A Circular Future.

Our bags are made to last a lifetime, but we get that not everyone wants to keep something that long. To avoid your bag ending up in the back of the closet, or worse, the bin, we will take your bag back in exchange for Bear credit (10% of the bags original value) that can be used on future orders. 

Lifetime Guarantee.

Accidents happen and materials can fail. To give you peace of mind, all our products are guaranteed to last.
  • We offer a free repairs service covering defects in workmanship and materials for the lifetime of the product. It is your responsibility to send the bag to us then we will handle the rest. 
  • Wear and tear is not covered by our warranty, but if we can fix your bag we always will (for a fair price). We withhold the right to deem a product beyond repair. 

Care Information.

One of the best things about waxed canvas fabric is how it ages. Over time it develops a beautiful patina, making each bag unique. To ensure its kept at its water repellent best, we suggest you reproof your pack once every one to two years depending on use. We recommend that you use our reproofing wax. You can buy it here. If you have a Gouthwaite 23L pack in either the Rust or Khaki our reproofing wax will not work on these materials as they have a different finish to our other materials. Please contact us for more information on reproofing these bags.

We also suggest that you try and keep the pack away from light coloured materials in very warm conditions. 

Our fair & green shipping policy.

 We respect the environment in all that we do.

  • All our packaging is recycled and/or biodegradable. 
  • We try and always use carbon neutral delivery companies like DPD.

There is no such thing as free shipping. The cost is simply just added to the price of the product you are buying. We want to be honest with our customers. So we just charge you what it costs us to ship your order. 

The cost is calculated at checkout. We will always use the most reliable and affordable service we can.